Customer Support Associate

Company Overview:

Empower is a fast-growing startup that is on a mission to transform the gig economy, so that hard-working drivers can earn a sustainable living. If you want to be an integral member of a team that is disrupting Uber and cares about making a difference for gig economy workers, then we'd like to hear from you.

Role Overview:

Empower is hiring Customer Support Associates. Customer Support Associates at Empower are responsible for addressing and solving driver and rider issues on the Empower platform, in a timely manner that drives customer satisfaction.

This is a remote work from home position from anywhere in the United States, preferably in the pacific time zone.

Detailed Responsibilities:

• Maintain a comprehensive understanding of the Empower platform, including both the driver and rider mobile applications
• Ensure timely correspondence with customers via phone and email
• Identify customer needs and address their problems with a positive attitude
• Escalate issues and trends that require broader attention
• Prepare and present product/service recommendations that will decrease the volume of customer issues in the future

Candidate Requirements:

• You are a detail-oriented, high-energy, driven, problem-solver with an exceptional work ethic and a desire to be part of a team disrupting the status quo
• Polished written and verbal communication skills
• You exhibit patience when handling tough situations
• Strong organizational skills and the ability to multitask
• Proficiency in CRM software and ticketing systems, such as Zendesk
• You have a flexible schedule, allowing for potential weekend and night work
• Team-first mentality and a professional attitude
• You take a startup (all-hands-on-deck) “I bust my butt because I love it” approach

Preferred Experience:

• Experience in a customer support role or call center environment
• Experience at a startup or in a similarly intense environment/li>
• Familiarity with for-hire transportation industry and gig economy

What Do We Offer?

• Competitive compensation $19-$21/hr + equity + performance-based bonus
• Competitive benefits package
• Being part of a great team to better the lives of gig workers
• Work from home

At this time, we are not accepting submissions from external recruiters.