IT Support Engineer

Working Conditions:
Permanent, Shift Work: 40 hours per week
London, Stockley Park
What You'll Do:
We are seeking a highly skilled IT Engineer to provide senior executive support and enhanced AV support. The ideal candidate will have extensive experience supporting C-Suite and other senior executives through daily operational needs, meeting support, and new technology deployments.
This role requires a consummate professional who can prioritize tasks effectively, demonstrate and execute on urgency, and work collaboratively within a team. The ability to explain technical concepts in non-technical terms to users at an executive level is essential, as is defining trends and taking proactive steps to resolve or escalate expediently for resolution.
Core Responsibilities:

• Monitor Helpdesk system for inbound issues & ensure all issues are logged and documented
• Provide thoughtful end user computing support for diverse business units and different locations
• Maintain a flexible approach to work schedule with early starts, late finishes and working weekends as rotating patterns, subject to business requirements
• Adherence to and enforcement of all information security protocols
• Perform preliminary server administration and manage the network connectivity
• Help champion, deploy, and support new technologies to address business needs
• Demonstrate excellent communication skills, integrate well at all levels and be able to work independently
• A strong ability to remain focused with a professional and flexible attitude while multi- tasking
• Always maintain complete confidentiality and discretion
• Participate in moves and changes as they relate to the technology environment
• Occasional travel and occasional on-call escalation support
  

You Have These:

• Previous experience in a level one IT support role
• Administer, maintain, and support Microsoft Office productivity suite
• Microsoft Azure Active Directory & Microsoft O365 Admin, including user account administration
• Remote access and VPN Configuration and Administration
• Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms
• Enterprise Level AV Administration and Support
• Set up and support mobile devices and desktop telecommunications
• Strategic Thinking: Ability to identify and escalate trends for attention.
• Technical Knowledge: In-depth understanding, curiosity, and desire to learn about the technical environment.
• Teamwork & Communication: Exceptional interpersonal skills to engage and support stakeholders at all levels.
• Continuous Improvement: Understand the needs of the business