Technical Support Level 3

A bit about us

Growing Managed IT Services Company In OKC

Why join us?

Great culture and opportunities to grow your career!

Job Details

We are currently seeking a dynamic and motivated Technical Support Specialist III to join our team in Oklahoma City, Oklahoma. This is a fantastic opportunity to work in a challenging and fast-paced environment within the IT Services industry. The ideal candidate will be responsible for providing high-quality technical support to our clients, ensuring their IT issues are resolved in a timely and efficient manner.

Responsibilities

As a Tech Support Specialist, your duties will include but are not limited to:

• Delivering world-class technical support to our clients, resolving their IT issues and ensuring their systems are running efficiently.
• Troubleshooting technical problems related to O365, basic networking, Windows 10, and network printers.
• Utilizing your problem-solving skills to diagnose and fix complex technical issues.
• Assisting in the development and implementation of new IT solutions to improve our clients' systems and operations.
• Collaborating with other team members to share knowledge and improve overall team performance.
• Providing training and guidance to clients on how to use their systems effectively.
• Keeping up-to-date with the latest IT trends and technologies to ensure our clients are always benefiting from the best possible solutions.

Qualifications

To be considered for this role you will need to have:

• A minimum of 3 years' experience in a similar role within the Engineering industry.
• Strong technical troubleshooting and problem-solving skills.
• Proven experience with O365, basic networking, Windows 10, and network printers.
• Excellent communication skills, with the ability to explain comple