Field Technician

Ready to join a company that's shaping the future of media insights? We want to hear from you!

*Please note a valid drivers license is required for this role with no more than 3 points*

Job Title: Field Technician- Origin

Location: Hybrid – covering Worcester, Gloucester, Cheltenham & Hereford

Employment Type: Full-Time, Permanent

Hours: Monday–Friday, with occasional evening or weekend work

At Kantar Media, we help shape how the world understands audiences. As a Service & Solutions Technician, you'll support our panellists — the people behind our data — by installing and maintaining our metering technology, ensuring every detail runs smoothly.

You'll mix technical know-how with great customer service to deliver a seamless experience and keep our data accurate and reliable.

What You'll Do

• Guide panel members remotely through installing and maintaining metering equipment and software.
• Test and troubleshoot equipment to ensure high-quality performance.
• Deliver friendly, professional support that leaves every panellist feeling confident and valued.
• Follow up on technical or compliance issues and keep accurate activity records.
• Work with colleagues to manage equipment stock and support service improvements.
• Help ensure data accuracy and meet project targets and SLAs.

What You'll Bring

• Excellent communication and people skills.
• Strong problem-solving and customer service mindset.
• A team player who's flexible and proactive.
• Comfortable learning new technology (TV tech experience is a plus).
• Organised, accurate, and detail-oriented.
• Self-motivated with a drive for continuous improvement.

Why Kantar Media?

• Be part of a global leader in audience measurement.
• Enjoy a hybrid role with variety and autonomy.
• Work with a supportive team that values collaboration and innovation.
• Make a real impact by ensuring the data behind media decisions is accurate and dependable.