Client Support Specialist

Senior Customer Specialist

Location: Green Bay, WI

Employment Type: Full-Time, On-Site

Schedule: 1st Shift | Monday–Friday, 7:30 AM–4:30 PM

Pay Rate: $22.00/hour

Anticipated Start Date: June 8, 2026

Position Overview

Kelly Services is partnering with Schneider to hire a Senior Customer Specialist in Green Bay, WI. This role plays a key part in supporting customer accounts by managing freight activity, maintaining strong customer relationships, and ensuring service excellence through proactive monitoring and coordination. The ideal candidate is detail-oriented, solutions-focused, and comfortable working in a fast-paced logistics environment.

Key Responsibilities

• Track and oversee customer freight activity to identify potential service disruptions and address issues before they escalate.
• Adjust plans and recommendations based on changing freight volumes and customer needs.
• Leverage internal systems and reporting tools to evaluate trends, service gaps, and performance metrics.
• Develop and propose practical solutions to improve service outcomes.
• Partner closely with internal teams, leadership, and external customers to ensure timely and reliable service execution.
• Participate in freight solicitation activities and negotiate rates aligned with current market conditions.

Required Skills & Qualifications

• High school diploma or GED required.
• At least one year of experience in a customer service or customer-facing role preferred.
• Strong written and verbal communication skills.
• Proven ability to juggle multiple tasks, set priorities, and meet deadlines in a dynamic environment.

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