IT Service Desk Support I

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Ready To Go Further?
Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it's exactly what going further is all about.
Position Summary
Carries out computer operations and provides user support through troubleshooting and performing maintenance. Resolves hardware and software issues to optimize system efficiency and uptime.
Major Tasks And Responsibilities

• Installs basic hardware, software, and telecommunications equipment.
• Conducts remote troubleshooting using diagnostic techniques.
• Records and documents all issues from initial contact through resolution.
• Monitors company systems around the clock to ensure interrupted service for employees.
• Reports internet and circuit outages and collaborates with Internet Service Providers to restore service.
• Provides service access, follows up on requests, and maintains current information.
• Conducts daily maintenance and reports system performance.
  

Preferred Qualifications

• Associate degree in computer science or a related field.
• Service desk or customer support experience.
• Working knowledge of Microsoft Office.
• Basic troubleshooting and technical support skills.
  

Pay Rate: $19.86 - $22.85 per hour, based on experience
Benefits
At Saia, your success is our success! That's why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won't go unnoticed.
Make Your Move
At Saia, our people are the reason we've been successful for over a century in the industry. Together, we've created a positive culture that's driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we're always looking for more collaborative and motivated individuals to join our team. So, if you're ready to put your career on a solid path, let's go further.
Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you have questions about this posting, please contact [email protected]