Desktop Support Specialist

Summary

Lidl US is searching for the next Desktop Support Specialist (Internal: IT Support Specialist) to join our team! The IT Support Specialist works as a member of the IT Service Desk team, which is part of the IT Systems department, supporting the business by providing IT services to US and International users. The role facilitates high quality IT services that support and enhance the business wherever the systems are used. What You’ll Do

Essential Functions Oversees and manages assigned project and/or departments data, ensuring it meets predetermined contractual or policy requirements Conduct data entry and data management for various department projects Assist with the development of training materials such as manuals, handbooks, presentations, diagrams, workflows, and project plans Provide qualified 1st and 2nd level support for users in the organization in order to swiftly rectify incidents and problems of IT systems Record incidents in the support tool for documentation and traceability purposes Provide support to US and International users in technical matters and answer queries involving the use of the available IT equipment Assign system access rights and install software/hardware in accordance with the relevant local and global procedures Monitor IT systems Resolve and facilitate the resolution of incidents and problems and where required liaise with the appropriate national or international specialists Ensure a stable and cost-efficient operation of specific IT systems used throughout the organization Adhere to service levels agreements with end users Provide IT services as part of the IT Service Desk team within defined shift service hours including on‑call duties outside regular business hours Ensure high standards of quality, stability and consistency of the IT system environment according to the Principles of Administration and international guidelines Responsible for the setup, take down and re‑location of all PC systems and oth