Cloud Solution Architect - Partner Practice Building & IP Development

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products.

Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

IP Governance Lead CSA for Support, Azure, ABS, and Security is responsible for mapping existing Skilling and IP in the Solutions Catalog to Attributes in the Partner Maturity Framework. IP Governance CSA consistently gathers feedback from Service Delivery leaders in Partner organizations and Top 50 Partner CSAMs to identify gaps in IP. Based on these gaps, the IP Governance CSA works with Global Customer Success (GCS) Global Solution Area (GSA) and Customer Service & Support (CSS) teams to develop new IP and Skilling.

This role also partners closely with the Partner Success Manager (PSM) community to deliver Skilling to Partners through 1: many motion and with CSA community to deliver IP to partners. The role gathers feedback from CSAMs and Partners on IP deliveries from CSAs and Skilling deliveries from PSMs and provides that feedback to CSA and PSM role owne