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IT Support Specialist I

Mps

Whether you’re a recent grad or a seasoned professional, you can experience meaningful career growth at MPS. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more.

YOUR NEXT OPPORTUNITY:

TheITSupportSpecialistisresponsibleforITsupportfortheRegionalOfficeincludingbutnotlimitedto jobsites in several locations.

WHAT YOU’LL DO:

  • Responsiblefortheday-to-daydesktop/laptop,cellular,telephoneandlocalnetworksupportof assigned offices and jobsites.

  • Provideend-usersupportandproblemresolutionfordesktopcomputers,laptop/notebook computers, printers and other peripheral hardware, and software applications.

  • Utilizeourtrouble-ticketingsystemtodocumentyourworkandfacilitatecommunicationwithour clients.

  • Workwithalllevelsofendusersincludinghigh-levelusers,difficultusers,non-technicalusers, demanding users.

  • Responsible for implementation, configuration, coordination, control, maintenance, troubleshooting,security,usagemonitoringandthedevelopmentofspecializedsystemsand operational procedures.

  • Responsibleforprovidingprojectmanagementfornewjobsitesetups,toincludeassessingjobsiteIT support requirements, circuit ordering and implementation, equipment ordering and delivery and continued support throughout the life of the jobsite.

  • Thedutiesandresponsibilitiesareintendedtodescribethegeneralnatureandscopeofworkbeing performed by this position.This is not acomplete listing and other duties will beassigned basedon the position’s role within the business unit.

WHAT YOU’LL NEED TO BE SUCCESSFUL:

  • Teamplayerwitheffective communication&customerserviceskillswiththeabilitytostay on task when working independently

  • Organizeandmanagemultipletasksinafast-paced environment

  • Working knowledge and practical experience of the following technologies: networking,ActiveDirectory,StorageAreaNetwork,virtualmachines,andDisasterRecovery procedures and policies

  • ConversantinMicrosoftoperatingsystemsandproductivitytools

  • ExperiencewithCisconetworkequipmentisaplus

  • Demonstratedsuccesstakingdirectionandworkingindependently

  • Customerrelationsskills,superiorwritten,oral,andinterpersonal communication skills.Must be exceptionally detailed oriented

  • Performinadynamicandfast-pacedteam environment

  • Demonstratedabilitytoestablishandmaintainaneffectivefollow-upsystemtoensuretimelyand accurate handling of information requests

  • Demonstratedabilitytousediscretionandsensitivitywhenhandlingconfidentialinformation.

  • Self-starter,proactive,andabletointerfacewithendusersandprioritizeissues,and manage user expectations

  • Extensiveexperienceinmulti-orgenvironment

  • EngineeringandConstructionRelatedIndustryKnowledgedesired

  • SystemAdministrationandsupportexperiencewouldbe desired

  • ProficientinusingacomputerandMicrosoftOffice(Outlook,Word,Excel,etc.);Oraclepreferred

  • Prioritizeandmanagemultipletasks,changingprioritiesasnecessary

  • Workunderpressureandadapttochangingrequirementswithapositiveattitude

  • Oralandwrittencommunicationskillsasrequiredforthe position

  • Self-motivated,proactiveandaneffectiveteamplayer

  • Interacteffectivelyandprofessionallywithalllevelsofemployees,bothmanagementand staff alike, vendors, clients, and others

WHAT YOU BRING TO US:

  • AssociatedegreeinInformationTechnology,Computer/InformationScience,orrelateddiscipline

  • Minimum3years’practicalITexperiencerequired

  • Canbeacombinationofeducation,training,andrelevantexperience

TRAVEL: 

  • Upto20%

    WORKINGCONDITIONS:

    • Generalworkenvironment-sittingforextended periods, standing,walking,typing,carrying,pushing, bending. Work is conducted primarily indoors with varying environmental conditions, such as fluorescent lighting and air conditioning.

    • Noiselevelistypically lowtomedium;it canbeloudonajob site.

    • Occasionalliftingofupto30lbs.

    • We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions.

    MPS is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer.  Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law.

    YOU Matter – Our Benefits 

    • ESOP – Employee Stock Ownership

    • 401k

    • Annual bonus program based upon performance, profitability, and achievement

    • 17 PTO days per year plus 10 paid holidays

    • Medical, Dental, Vision Insurance

    • Term Life, AD&D Insurance, and Voluntary Life Insurance

    • Disability Income Protection Insurance

    • Pre-tax Flexible Spending Plans (Health and Dependent Care)

    • Charitable Giving Match with our Rosendin Foundation

    The pay range for this role is what we expect to pay for candidates that meet the specified qualifications and requirements listed on this job description. Candidate’s pay can vary based on location, job-related experience, skills, and education.

    Our success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business…and your career.

    MPS is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

    Job Type

    Job Type
    Full Time
    Location
    Office MPS TX Lewisville 1, United States of America

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