Technical Support Specialist - Night Shift

IT SUPPORT TECHNICIAN ORBITAL ENGINEERING IS SEEKING AN IT SUPPORT TECHNICIAN TO SUPPORT OUR HOUSTON, HOUSTON, TX OFFICE AT LEAST 1-2 DAYS A WEEK. PROVIDING HANDS-ON TECHNICAL SUPPORT TO THE HOUSTON OFFICE. FUNCTION AS A PART OF THE LARGER IT SUPPORT TEAM TO PROVIDE IT SUPPORT TO ALL ORBITAL USERS, HELPING THE COMPANY CONTINUE TO GROW AND INNOVATE AT A HIGH THE IDEAL CANDIDATE WILL HELP BUILD, MAINTAIN, AND TROUBLESHOOT THE CUTTING EDGE TECHNOLOGIES, INCLUDING CLOUD AND SECURITY PLATFORMS.

PROVIDE ON-SITE TECHNICAL SUPPORT TO THE HOUSTON OFFICE FOR DESKTOP APPLICATIONS, WEB-BASED APPLICATIONS, CLIENT/SERVER APPLICATIONS, COMPUTER/NETWORKING HARDWARE, STANDARD OPERATING SYSTEMS, THIRD PARTY SOFTWARE APPLICATIONS, INTERNALLY DEVELOPED CUSTOM APPLICATIONS, ETC.

WORK AS A PART OF THE CORPORATE IT SUPPORT TEAM TO PROVIDE REMOTE SUPPORT TO INTERNAL USERS IN ALL ORBITAL OFFICES RANGING FROM FIELD WORKERS TO MANAGERS EMPLOYEES, INCLUDING REMOTE SETUP OF DEVICES, USER MANAGEMENT OF USER DOMAIN AND OFFICE 365 ACCOUNTS, MANAGEMENT OF ISSUED SOFTWARE LICENSING FOR PROGRAMS SUCH AS ADOBE, AUTODESK, ETC.

MAINTAINING ASSETS AND INVENTORY, AND HELPDESK TICKET ADMINISTRATION.

PARTICIPATION IN SUPPORT TEAM CALLS.

RESPONDING TO OR ROUTING HELPDESK REQUESTS IN A TIMELY MANNER.

MAINTAIN A SECURITY FIRST APPROACH AND HELP MANAGE IT SECURITY POLICIES AND RECORD, TRACK AND DOCUMENT ISSUES / SOLUTIONS INTO KNOWLEDGE BASES.

ACCESS SOFTWARE UPDATES, DRIVERS, KNOWLEDGE BASES, AND FAQS RESOURCES FOR KNOWLEDGE OF DESKTOP APPLICATIONS, WEB-BASED APPLICATIONS, CLIENT/SERVER APPLICATIONS, COMPUTER/NETWORKING HARDWARE, STANDARD OPERATING SYSTEMS, COMMON THIRD-PARTY SOFTWARE APPLICATIONS, INTERNALLY DEVELOPED CUSTOM APPLICATIONS, APPLICATION INTEGRATIONS, NETWORKING PROTOCOLS, SECURITY CONCEPTS, AND ANY OTHER COMPUTER-RELATED TECHNOLOGIES ABILITY TO MULTI-TASK AND HANDLE MULTIPLE REQUESTS AND PROJECTS EXPERIENCE IN MICROSOFT O365 MANAGEMENT. MICROSOFT CERTIFICATIONS A PLUS.

DESIGNED TO SUPPORT YOUR HEALTH, FINANCIAL SECURITY, AND WORK-LIFE BALANCE.

BENEFITS INCLUDE MEDICAL, DENTAL, VISION, AND PRESCRIPTION DRUG COVERAGE; 401(K)-RETIREMENT SAVINGS PLAN; PROVIDE COMPANY-PAID LIFE AND AD&D INSURANCE, COMPANY-PAID SHORT-TERM DISABILITY COVERAGE, AND A GENEROUS PAID TIME OFF PROGRAM TO ENSURE YOU HAVE THE SUPPORT SINCE 1969, ORBITAL HAS BEEN SPECIALIZING IN PROJECT DEVELOPMENT, PROJECT EXECUTION AND ASSET MANAGEMENT FOR THE HEAVY INDUSTRIAL SECTORS AND UTILITIES. BEST-PRACTICES WHEREVER A PROJECT MAY LIE GEOGRAPHICALLY. WE ARE AN EQUAL OPPORTUNITY EMPLOYER AND VALUE DIVERSITY AT OUR COMPANY.

SEXUAL ORIENTATION, AGE, MARITAL STATUS, VETERAN STATUS, OR DISABILITY STATUS. #