IT Support Analyst

JOB REQUIREMENTS: Number of Openings: 1 Job Title: IT Support Analyst
Occupational Category: Please choose the most appropriate choice based
on the Job Title and Description. Duties and Responsibilties of Job: Why
Work at Clarke We have met today\'s energy needs while planning for
tomorrow\'s for over 100 years. Beginning with the first modern
generator, the Rehlko Automatic Power & Light, launched in 1920, Rehlko
has been an innovative leader in energy resilience. Our product range
includes engines, generators, power conversion, UPS systems, EV
components and electrification solutions, microgrid controls and
management, clean energy solutions, and much more that serve a broad
spectrum of OEM, residential, industrial, and commercial customers. Our
priorities are global: the stability from steady energy sources and
reliable back-ups. The power to be able to harness energy, and the
freedom of not being dependent on an aging centralized grid. The
confidence that clean energy solutions offer when it comes to a
sustainable world, and the commitment to keep innovating towards greater
impact. At Rehlko, our team members are the essential energy that powers
our organization\'s success. We are committed to fostering a safe and
sustainable work environment where safety is everyone\'s responsibility.
We empower every team member to actively participate in our Zero Is
Possible safety culture by encouraging open communication, proactively
reporting hazards, following protocols, and suggesting improvements.
Join us in creating an energy resilient world for a better future! Why
You Will Love this Job: The IT Support Analyst will provide a
high-quality 1st and 2nd line support service, resolving issues in a
timely manner and keeping users fully informed at all times. Specific
responsibilities: \* PC/laptop builds and rebuilds. \* Mobile Phone
Setups and Enrolment \* Completion of tickets logged by users in the IT
Helpdesk \* Audits to check that the Acceptable Usage Policy is not
being breached. \* General asset maintenance. \* Local purchasing of IT
equipment following company procedures. \* Assist the Group IT Director
with the general maintenance and development of the Group Wide Helpdesk
System. \* In conjunction with other members of the IT team administer
and repair/replace mobile communication devices on behalf of Clarke
Energy. \* Manage internal external audits in line with requirements \*
Manage requests for purchases from users and IT department. \* Control
availability of stock for use by the IT department, ordering
replacements as necessary. \* In conjunction with other members of the
IT team, update and maintain Asset register. \* Ensure that Health,
Safety, Environmental and Quality management policies and procedures are
adhered to in all work undertaken. \* Maintain a clean and tidy work
environment at all times. \* Managing network patching for users,
servers and other network equipment ensuring good cable management and
keeping the server cabinet neat and presentable. \* Addition and removal
of network equipment and servers from the server cabinet as directed by
the Group Infrastructure Manager with support from the team in the UK.
\* General maintenance of the server cabinet including cleanliness and
changing the filters as directed by the Group Infrastructure Manager. \*
Travel to our other sites within the USA and internationally if
required. Requirements: \* Strong face-to-face and telephone
communication skills, helpful and speaks in terms others understand. \*
Works well in a team \* Customer focused, helpful and wants to deliver
an excellent service. \* Organizes time and work effectively \* Flexible
and adaptable \* Good knowledge of Microsoft Office \* Experience of
working in an IT environment where strong customer service and
communication skills are required \* Active Directory \* Understanding
of PC hardware setup and configuration. \* M To view the full j b
description please use the link below.
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