Customer Support Specialist

About Us:
S10Home is a leading luxury furniture brand in the UK, known for our exquisite craftsmanship and high-quality solid wood furniture. We pride ourselves on delivering exceptional products and top-notch customer service. We are looking for a dedicated Customer Support Specialist to join our remote team and be the connection between our clients, management, and production.
Responsibilities:

• Respond to inbound calls and emails from clients, providing excellent customer service.
• Learn about our products to effectively assist customers and answer their inquiries.
• Process orders and coordinate with the production team to ensure timely fulfillment.
• Oversee the timeline of orders, ensuring they are processed and delivered as scheduled.
• Prepare logistics for the delivery of products, coordinating with logistics partners.
• Maintain clear and effective communication with clients, management, and production teams.
  

Qualifications:

• Friendly and organized, with exceptional attention to detail.
• Great communication skills, both written and verbal.
• Experience working in customer support, preferably within the furniture or design industry.
• Ability to work independently and manage time effectively in a remote work environment.
• Fluency in English and Russian is required; proficiency in French is a bonus.
  

Benefits:

• Fully remote work, allowing you to work from the comfort of your own home.
• An additional day off on your birthday to celebrate and enjoy.
  

If you are a motivated individual with a passion for providing excellent customer service and have experience in the furniture or design industry, we would love to hear from you. Join our team at S10Home and be a part of a luxury brand that values quality and customer satisfaction.
Job Title: Customer Support Specialist (B2C)
Company: S10Home, Luxury Furniture UK Brand
Location: Fully Remote
Language Requirements: English (French or German is a bonus)
Work Schedule: Monday to Friday