Desktop Support Techn

Description The Desktop Support Technician is responsible for providing end user support and maintenance within the organization's desktop computing environment, while providing an exceptional end-user experience. This role will install, diagnose, repair, maintain and upgrade all PC hardware and technology-related equipment to ensure optimal performance.

The Desktop Support

Technician will troubleshoot (in-person, by desktop remote, phone or email) in a timely, professional and accurate manner while maintaining regulatory compliance and provides end-user assistance as required.

Desktop Support Technician

Provide exceptional customer service skills

Troubleshoot and resolve hardware and software issues for Windows and MAC devices

Diagnose printer and other peripheral device failures and implement repair solutions

Troubleshoot network connectivity

Implement virus detection and eradication procedures

IMAC Support - IT equipment Install/Move/Add/Change

Track and resolve customer incidents and requests through the ITSM tool

Restoration and migration of user data

Shipping, receiving and disposal of IT equipment

Provide Smart Hands support to assist other support groups such as networking, server and telecommunication teams.

Inventory management of IT assets including asset auditing

Provide support to internal clients with video conference room equipment and ensure technology needs are met for meetings, conferences, etc.

Participate in the creation and updating of KB articles

Special event support including potential after hours support requirements

Provide support to VIP's

Foster and preserve a culture of diversity, equity, and inclusion.

• Additional duties and responsibilities may be required to support the company's mission, vision and values.

Skills

Desktop, Windows 10, Support, Troubleshooting, Active directory, Windows, Customer service, Hardware